Refund policy

Refund Policy

At Irazia, customer satisfaction is our priority. We offer a hassle-free refund policy to ensure you shop with confidence.

30-Day Refund Window

You may request a refund within 30 days of your purchase. The 30-day period begins from the date your order is delivered. After 30 days, refund requests will not be accepted.

Refund Conditions

To be eligible for a refund, items must be:

Unused and in original condition
In original packaging with all tags attached
Free from signs of wear or damage caused by the customer
Accompanied by proof of purchase (order number or receipt)

Refund Process

To request a refund, please contact us at iraziasupport@gmail.com with your order number and reason for return. Our team will provide you with return shipping instructions. Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method.

Refund Exceptions

The following items are non-refundable:

Clearance or final sale items marked as such at purchase
Items damaged due to misuse, neglect, or accidents by the customer
Items without original packaging or tags
Personalized or custom-made products
Gift cards or digital products

Return Shipping

Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item sent by Irazia. In such cases, we will cover return shipping costs.